Warranty

Pickleball Express stands behind the products we sell. Below you'll find details on our shoe outsole guarantee, defective product claims, and bag warranty.

Shoe Warranty

6-Month Outsole Durability Guarantee

Pickleball Express provides a one-time 6-month outsole durability guarantee on select pickleball shoes. If the rubber outsole wears completely through to the midsole within six (6) months of the original purchase date, you may return the shoes for a one-time replacement or warranty credit.

Coverage applies only to the original purchase. Replacement shoes or shoes purchased using a warranty credit are not eligible for a new warranty claim.

Please note:

• This warranty applies only to the rubber outsole. Wear or damage to the upper, toe guard, or other areas does not qualify.
• Do not return the shoes until your warranty claim has been approved.

How to Initiate Your Claim

1. Email our Warranty Department at warranty@pickleballexpress.com with:
   • Pictures of the shoe soles
   • Order number or a copy of your original receipt
2. Once approved, ship the shoes back to Pickleball Express. You have two options:
   • Prepaid FedEx Ground label: Available for $6.95, deducted from your warranty gift card. Contact us to receive the label via email.
   • Ship on your own: Send the shoes to:
     Pickleball Express
     Attn: Warranty Department
     10771 Westpark Drive
     Houston, TX 77042
3. Once the returned product is received, inspected, and your claim is approved, you'll receive an email confirmation with your warranty gift card information.

Prepaid warranty shipping labels are available for customers in all 48 contiguous US states.

Eligible Shoes

The following models may be returned directly to Pickleball Express:

Note: Clay-court models are not eligible for the 6-month outsole durability guarantee.

If the original style is unavailable, you'll be contacted to select a replacement of equal or lesser value within the same brand, or we'll issue a store credit.

Submit Warranty Directly to Manufacturer

For the following brands, customers must submit the warranty claim directly to the manufacturer. Please email us at warranty@pickleballexpress.com first. Our team will provide guidance and, if needed, supply a copy of your invoice and confirm your contact information to help facilitate the manufacturer's warranty process.

Shoe Defects

If you believe your product is defective, please email our Warranty Department at warranty@pickleballexpress.com with:

• Your order number
• A brief description of the issue
• Photos of the defect

Important: Submitting a claim or photos does not constitute confirmation of a defect. Defects can only be verified after the product is received and inspected by our Warranty Team. Do not return the shoes until your claim has been approved. Once approved, a prepaid return shipping label will be provided.

Inspection and Resolution

• New and unused products: If a defect is confirmed upon inspection, you'll receive an exact replacement or a warranty gift card.
• Used products: Claims are evaluated on a case-by-case basis, depending on product condition and the nature of the alleged defect.
• Normal wear or misuse: Damage resulting from regular wear, improper use, or misuse is not considered a defect and is not covered under warranty.
• Unconfirmed defects: If no manufacturing defect can be verified after inspection, the item will be processed according to our standard Return Policy.
• Houston customers: You can bring your shoes to our Houston store for in-person service.

Warranty claims are processed according to the original purchase. The item must have been paid in full by the customer with no gift card or alternative payment method used.

Bag Warranty

Bags are not guaranteed under any manufacturer's warranty. However, if your purchase is within 30 days, Pickleball Express will review your claim for defective items.

If you believe your product is defective, please email warranty@pickleballexpress.com with:

• A brief message explaining the issue
• Your order number or a copy of your original receipt

Do not return the bag until your claim has been approved. Once approved, a prepaid return shipping label will be provided.

Inspection and Resolution

• New and unused products: If a defect is confirmed upon inspection, you'll receive an exact replacement or a warranty gift card.
• Used products: Claims are evaluated on a case-by-case basis, depending on product condition and the nature of the alleged defect.
• Normal wear or misuse: Damage resulting from regular wear, improper use, or misuse is not considered a defect and is not covered under warranty.

Warranty claims are processed according to the original purchase. The item must have been paid in full by the customer with no gift card or alternative payment method used.